Privacy Policy

Introduction

Welcome to https://annual-boiler-service.vibereports.co.uk (referred to as “Annual Boiler Service,” “we,” or “our” in this Privacy Policy). We are dedicated to protecting your privacy and ensuring the security of your personal data. This policy explains how we handle information about you when you visit our website, use our services, or engage with our applications.

Scope

This privacy policy covers all aspects of our online presence, including but not limited to:

Our official website at https://annual-boiler-service.vibereports.co.uk.
Any mobile applications or software provided by Annual Boiler Service.
Services and products offered through our platform.
Interactions between users and our customer support team.

Please note that this policy does not extend to third-party services, platforms, or websites linked to ours but operated independently. These entities have their own privacy practices, and we encourage you to review their policies before providing any personal information.

Processing Activities

This Privacy Policy outlines our data processing activities, which include:

User Accounts: Creating and managing user accounts on our platform.
Service Delivery: Providing and improving the services and products you request from us.
Communication: Sending transactional and marketing communications, including newsletters, emails, phone calls, and SMS messages.
Analytics: Collecting data for analytics purposes to enhance our services.

Personal Data Collection

We collect various types of personal information about our users, which may include:

Account Information: Your name, user ID, login credentials, and password.
Payment Details: Credit or debit card numbers, payment history, and billing addresses for processing transactions.
Financial Data: Income, bank account details (if provided), and financial transaction records.
Purchase History: Records of products or services purchased from our platform.
Device Identifiers: Unique identifiers associated with your mobile device or browser, such as IP addresses, device IDs, and cookie data.
Location Data: Information about your geographic location when you interact with our services.
Feedback and Reviews: Comments, suggestions, and ratings you provide to help us improve our products and services.
Social Media Profiles: If you choose to log in or share content through social media platforms, we may collect data from those accounts (subject to their privacy settings).
Product Preferences: Information about your preferences regarding products, including browsing history and items added to shopping carts.

We obtain this data through multiple sources: user input forms, account creation processes, online interactions, analytics tools, and third-party service providers.

Cookies

Annual Boiler Service uses cookies to enhance user experience and analyze website traffic. Cookies are small text files stored on your browser that enable us to recognize you when you return to our site. They fall into three categories:

Strictly Necessary: These cookies are essential for the basic functionality of our website, enabling features like login sessions and page navigation.
Preferences: Used to store user preferences and settings, ensuring a personalized experience.
Analytics: Tracking website usage statistics to improve our services and content.

Users can manage their cookie preferences through our Cookie Manager tool, allowing them to control non-essential cookies.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. Once the data is no longer needed, we securely delete or anonymize it to prevent re-identification.

Security Measures

Annual Boiler Service employs robust security measures to protect your personal information from unauthorized access, use, or disclosure. These include:

Encryption of data at rest and in transit.
Secure third-party processing partners who adhere to strict data protection standards.
Regular security audits and updates to our security protocols.
Access controls and employee training on data privacy and security.

Children’s Privacy

We do not knowingly collect personal information from children under the age of 18. If you believe we have collected such data by mistake, please contact us immediately, and we will take prompt action to rectify the issue.

Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

Access: The right to request access to and receive a copy of your personal data.
Rectification: The right to correct inaccurate or incomplete personal data.
Erasure: The right to request the deletion of your personal data, subject to certain exceptions.
Restriction: Limiting the use or processing of your personal data under specific circumstances.
Data Portability: Obtaining and transferring your personal data to another controller.
Objection: Objecting to the processing of your personal data for legitimate interests or direct marketing purposes.
Non-Discrimination: The right not to be subject to automated decision-making that significantly affects you.
Complaints: Filing a complaint with your local data protection authority or our privacy team.

To exercise these rights, please reach out to our Data Protection Officer using the contact details provided below.

Changes to Policy

Annual Boiler Service reserves the right to update this Privacy Policy at any time. Any modifications will be effective immediately upon posting on our website, and we encourage users to review it periodically for changes.

Contact Information

For any questions regarding privacy, data protection, or to exercise your rights as outlined in this policy, please contact us:

Email: [email protected]
Postal Mail: Annual Boiler Service, Data Privacy Team, [Address]

We are committed to handling your personal data with the utmost care and respect for your privacy.